You know, CEO’s, often in a coaching session my clients will tell me about struggles they are having. They will talk about things like customers not paying their bills on time and how that really impacts their cash flow. Or maybe they have a manager who is not really leading his team well. Some times they talk about vendors who make mistakes on orders causing serious delays. The problems come from many directions and can involve any area of the business. When I hear these stories my immediate reaction is always have you told them?
Have you told the customer the impact their failure to pay is having? Have you had a conversation with them about the payment terms? Have you talked to your manager about their leadership development skills and provided options for training if needed? Have you talked to your vendor about the impact of their late deliveries? Often what I hear back is “no, I have not talked to them directly.” Unfortunately when we don’t have frequent open and honest communication with the people in our business, the problems fester and grow. The result is often an adversarial situation that is even more difficult to resolve.
So here’s the tip: Next time you find your self disappointed with a customer, vendor or manager, ask yourself, have you had an open and honest conversation with that person? So often the answer to this question is no, but without communication we cannot solve the problem. In this case the solution starts with you. Make it “top of mind” that if you have that frequent open and honest communication, your difficulties are less likely to reach the point where they become adversarial or create unhappiness.
This is your CEO Rule of the Week. Now you know, Your next Move!